FAQS - Shipping Info




What shipping method do you use and recommend?

For shipments for repairs via FedEx Ground, please make sure you drop your package in a FedEx Ground dropbox, or at a FedEx location, or AT a United States Post Office, ship the items(s) to:

5102 Mayfield Road

Lyndhurst, Ohio 44124

(440) 915-5150 call or text

NOTE - Write your name and phone number clearly on a legible place INSIDE of the package!


What are the shipping terms for you to return items to customers?

We use either FedEx ground shipping (with tracking) or United Postal Service for the first item for $12.95, and only $1 more for each additional item for work not performed, but include return shipping costs with a confirmed and pre-paid customer order.

What if I decide not to do the repair because of price, repair solution, or you conclude the repair cannot be done successfully?

No problem at all. we will simply ship your items back to you and the cost will be determined with you when we speak, after the item is recieved.

If you would prefer a more immediate and firm quote PRIOR to shipping, simply text multiple images of the item that needs repair and text those images and whatever information you feel pertinent to 440-442-5910, and we'll text you back or call you to quote (if we have more questions).  Then, you can elect to send or not send your shoes.

What if there is a question, concern, or alternate repair solution for my order?

If necessary, we will contact you by email to let you know we need to discuss your order, and you can contact us at your convenience to go over everything.

When will my credit card be charged for my order?

Your credit card will be charged only after your items have arrived at our repair facility and your order has been evaluated & any pricing adjustments are approved by you.

How long does it take to get your repair items back?

Not long at all! Generally, your items will be repaired within 7 days of us receiving them! Items will be shipped back to you within 10 working days (2 full weeks) of your order being processed by us.

Should I send my shoe boxes, trees, bags, etc?

To help us keep our prices low, please only include your items for repair in your shipment. We’ll do our best to return shoe trees and bags if you forget, but we use our own shipping boxes to return your items, so we can’t return any shoe boxes sent with your order. 

What Brands We Service

List of Shoes, Bags and Purses We Rehab

...Crockett & Jones, Alden, A. Testoni, Ecco, Timberland, Kenneth Cole, Jimmy Choo, Rockport, Florsheim, Yves Saint Laurent, Mezlan, Dolce & Gabana, John Varvatos, To Boot New York, J. M. Weston, Lacoste, Christian Louboutin, Fendi, Clarks, Adidas, Nike, Gordon Rush, Church's, Santoni, Bally Shoe, Converse, Vans, Air Jordan, Red Wing Shoes, Sperry Top-Sider, Puma, Aldo, Christian Dior, Hugo Boss, Burberry, Prada Loafers, Louis Vuitton, Bata Shoes, Calvin Klein, Steve Madden, Loake, Edward Green, Woodlands, Wolverine, Grenson, Paul Smith, Alfred Sargent, Merrell, Sebago, Cesare Paciotti, Lee Cooper, Stacy Adams, Alexander McQueen, Gaziano & Girling, George Cleverly, Skechers, Paul Evans, Diesel, Donald J Pliner, Oliver Sweeney, Dockers, Camport, Ace Marks, Carlos Santos, Boden, DC Shoes, John Drake, Wolf & Shepherd, Bonia, Olivier Gerardi, Bowen, Scarosso and Pavers and many more!

Specializing in best rated women's shoe repair, soles, heels, dyeing, straps, sole protectors, and more for brands like Lucchese, Michael Kors, Naturalizer, Nine West, Sperry, Steve Madden, Style&Co., Tommy Hilfiger, UGG, Vince Camuto, ZIGIny, Yellow Box, XOXO, Wanted, Walter Steiger, Jimmy Choo, Alexander McQueen, Miu Miu, Christian Louboutin, Gucci, Manolo Blahnik, Louis Vuitton, Stuart Weitzman, White Mountain, Under Armour, Taharia, The North Face, Timberland, Tony Lama, Thalia Sodi, Tommy Hilfiger, To Boot New York, Tretorn, Say Hello to Longer Legs, Skechers, Seven Dials, Stubbs & Wooten, Reebok, Reef, Report, Rockport, Rock & Candy, Rialto, Roxy, Patricia Nash, PAWZ, Puma, Peal & Co., PJ Couture, Nanette Lepore, Naughty Monkey, Nike, Nina, Nine West, New Balance, Nautica, Naturalizer, Madden Girl, Mark Nason, Michael Kors, Mizuno, Muk Luks, Material Girl, Marc Fisher, Lauren Ralph Lauren, Loly in the Sky, Louboutin, Lucca Lane, Lucky Brand, K-Swiss, Katy Perry, Kelsi Dagger, Brooklyn, Karen Scott, Keds, Kenneth Cole Reaction, kensie, Khombu, Kate Spade, Jambu, JBU, Jessica Simpson, Jewel, Justin, Johnston Murphy, Indigo Rd, INC International Concepts, Ideology, Impo, Isotoner Signature, Ivanka Trump, G by Guess, G.H. Bass & Co, Giani Bernini, Guess, Gucci, Foot Petals, Florsheim, Franco Sarto, Frye, Ferragamo, Easy Spirit, Easy Street, Ecco, Esprit, Daya by Zendaya, Danner, Dexter, Dirty Laundry, DKNY, Callisto, Carlos by Carlos Santana, Charter Club, Chippewa, Chinese Laundry, Charles by Charles David, Caparros, Calvin Klein, Coach, Cole Haan, Christian Louboutin, Clarks, Circus by Sam Edelman, b.o.c., Badgley Mischka, Bandolino, Bar III, Bare Traps, BCBGeneration, BEARPAW, bebe, Bella Vita, Bandolino, Balenciaga, BCBGeneration, Bella Vista, Betsey Johnson, Blue by Betsey Johnson, Born, Brian Atwood, Brooks, Brunello Cucinelli, Belgian Shoes, Bass, Bzees, adidas, Adrianna Papell, Adrienne Vittadini, ALDO, Alfani, Allen Edmonds, American Rag, Andre Assous, Anne Klein, Asics, Avec Les, Filles

Purse and Bag Brands we Service Include: 

Prada, Schouler, Rebecca Minkoff, Blossom, Dragon, Franchi, Madden, Foley, Stella & Max, Rachel Zoe, Chinese Laundry, Filson, Mossimo, Akris, Beltiscool, ClaireChase, Olivia and Joy, Dolce Vita, Carlo Fellina, Halogen, Isabella Fiore, Carlos Falchi, Rag & Bone, Massaccesi, Judith Leiber, Brics, Elie Tahari, Skagen, Clava Leather, Stuart Weitzman, Kenneth Cole, Fvcina, Tosca Blu, Chaos Clothing, Emma Fox, Patricia Nash, Juicy Couture, BCBG, Oroton, Lacoste, L.A.M.B., LeSportsac, Badgley Mischka, Diesel, Adrienne Vittadini, Braun Buffel, Gianni Versace, 3.1 Phillip Lim, Frye, Esmondo, Etiene Aigner, George Gina & Lucy, TOUGH Jeansmith, Betsey Johnson, Vera Bradley, Hugo Boss, Kenneth Cole, Henri Bendel, Tignanello, Lucky Brand, Kipling, Steve Madden, Anne Klein, DKNY, The Sak, Moschino, Tumi, Rebecca Minkoff, Tommy Hilfiger, Brahmin, Cole Haan, Mulberry, Alexander McQueen, Vince Camuto, Nine West, Miu Miu, Giorgio Armani, Bottega Veneta, Furla, Guess, Gomez ShoeRepairsOnline, Christian Louboutin, Jimmy Choo, Fossil, Chloe, Salvatore Ferragamo, Ralph Lauren, Dolce & Gabbana, Fendi, Tory Burch, Dooney & Bourke, Marc Jacobs, Burberry, Givenchy, Christian Dior, Michael Kors, Yves Saint Laurent, Coach, Hermes, Kate Spade, Gucci, Prada and Chanel can be rehabilitated and returned to a like new condition. Decorative elements, fabric, internal cleaning....Online Shoe Repairs does it all.