FAQS - Shipping Info

FAQs

 

What shipping method do you use?

All of our shipments for repairs are FedEx Ground. Please make sure you drop your package in a FedEx Ground dropbox, or at a FedEx location, ship the items(s) to:

5102 Mayfield Road

Lyndhurst, Ohio 44124


NOTE - Write your name and phone number clearly on a legible place INSIDE of the package!

For orders including only shoe laces, and mailer bags ordered from us, we ship via USPS First Class.

What are the shipping costs for repairs?

We offer return FedEx ground shipping (with tracking) for the first item for $12.95, and only $1 more for each additional item for work not performed, but include return shipping with a confirmed and pre-paid repair order.

What size are the mailing bags, and how many shoes do they hold?

Our mailing bags are big! They measure 14×19″ and will hold 3-4 ladies shoes, 1-2 men’s shoes, or 1 pair of boots. If your items won’t fit into the mailer bag, just use the shipping label included with the mailing bag on any box you have available; it is not tied to any specific weight or dimensions.

What if I decide not to do the repair because of price, repair solution, or you conclude the repair cannot be done successfully?

No problem at all. we will simply ship your items back to you and the cost will be determined with you when we speak, after the item is recieved.


If you would prefer a more immediate and firm quote PRIOR to shipping, simply text multiple images of the item that needs repair and text those images and whatever information you feel pertinent to 440-442-5910, and we'll text you back or call you to quote (if we have more questions).  Then, you can elect to send or not send your shoes.

What if there is a question, concern, or alternate repair solution for my order?

If necessary, we will contact you by email to let you know we need to discuss your order, and you can contact us at your convenience to go over everything.

When will my credit card be charged for my order?

Your credit card will be charged only after your items have arrived at our repair facility and your order has been evaluated & any pricing adjustments are approved by you.

How long does it take to get your repair items back?

Not long at all! Generally, your items will be repaired within 7 days of us receiving them! Items will be shipped back to you within 10 working days (2 full weeks) of your order being processed by us.

Should I send my shoe boxes, trees, bags, etc?

To help us keep our prices low, please only include your items for repair in your shipment. We’ll do our best to return shoe trees and bags if you forget, but we use our own shipping boxes to return your items, so we can’t return any shoe boxes sent with your order.